To 90% of us, customer service is more than just a friendly face. There are many components that make up customer service. You want an organization that responds to your query timeously. You want the person responding to you, to be courteous and pleasant. The last thing you want is a grumpy, sour face staring back at you while explaining your grievance. You need someone that will carefully listen to your query/concern and then accurately attend to your needs. You also need someone that clearly explains the solution and process to you. There is nothing worse than having a consultant that doesn’t know what they are talking about, trying to explain something and just keeps going around in circles, only to get to the same inconclusive suggestion.
We understand how important it is to maintain an ongoing relationship with our clients and will do everything in our power to increase customer satisfaction.
At Real Broadband Solutions, we might have a small customer service team, but we are a close-knit family. Your query will be overseen by our super-efficient customer service manager and you will get clear and concise answers.